Q : Are the prints delivered ready to hang?
A : Yes, de Niche framed and stretched canvas WallArt and WordArt are shipped ready to hang. You will need to nail the walls as per the slots given at the back of the frame.

Q : Do you include hanging hardware with your canvases and framed prints?
A : Yes. The type and number of hangers varies depending on the size and type of items in the order. The hardware included will work on most walls. You will need to nail the walls as per the slots given at the back of the frame.

Q : Do you take bulk orders? A : Yes, we make large volume orders for Commercial organizations, Companies, Hospitality clients, Architects, Interior Designers etc. We also offer wholesale pricing for volume orders. Please email support@deniche.in about your requirement and we will get back to you within 24 hours.

Q : Do you take orders for customized WallArt or WordArt?
A : Yes. For WordArt, you can customize it to any name or word under 13 characters including spaces. Please click here to begin. For WallArt customization enquiry, please click here.

Q : When will I receive my order?
A : On successful order completion, you will receive your order within 10 working days.

Q : Will the image print be exactly how the colors show on my monitor?
A : Due to differences in monitor screen resolution, the colors you see on your computer may be slightly different on the print you receive. While we will try to match the true tones of the print, we cannot guarantee a perfect match.

Q : Are your canvases and inks considered premium quality?
A : Yes. We provide professional quality digital prints produced on pure cotton canvas with archival ink. This is coated with a matte protective coating to increase the life of the canvas.

Q : What is stretched canvas?
A : We provide professional quality digital prints produced on pure cotton canvas with archival ink. This is coated with a matte protective coating to increase the life of the canvas. These are further stretched onto high quality stretcher mounts so that they can hang perfectly. de Niche WallArt canvas are gallery wrapped to maximize the aesthetics.

Q : Are your frames considered premium quality?
A : Yes. Each frame is crafted from high quality fibre with an excellent finish. The thickness of the frame may vary as per the size of the art selected. De Niche frames are delivered ready to hang with minimal effort and all our frames are assembled by professional framers and each product is inspected before delivery.

Q : What is the paper that you use for Mounted & Framed de Niche products?
A : We use premium quality matt photo / textured papers for professional quality imaging where every detail is beautifully displayed. These will be complimented by a mount, protected by glass & framed ready to hang.

Q : The size I want is not available. Can I order a custom size?
A : We could accommodate custom sizes for few of our WallArt products that are proportionate to the image, however this is on a case-to-case basis. Please fill in your request here and we will revert with what best can be done.

Q : Can I buy only the digital image?
A : Sorry, we currently do not sell digital copies of any image.

Q : Do you have a store in my city that I can visit?
A : Currently, we are available online only. We are happy to assist you with any questions! You can reach us on +91 9619699445. Also If you don’t find the answer to what you are looking for, please write to us at support@deniche.in

Q : What modes of payment do you accept?
A : You can pay online via our Payment Gateway CCAvenue:
1. Debit cards
2. Credit cards
3. Net-banking
4. Wallet - PayTM, Mobikwik, FreeCharge
Cash on Delivery service is currently not provided.

Q : What Is CCAvenue?
A : CCAvenue is a leading Payment Gateway Service Provider, authorized by Indian financial institutions, to appoint Sub Merchants. They accept and validate Internet payments via Credit Card, Debit Card, Net banking, ATM-cum-Debit Card, Mobile Payment and Cash Card modes from the end customers in real-time. They provide a secure link between your website, various issuing institutions, acquiring Banks and the payment gateway providers.

Q : How secured is your Payment Gateway?
A : CCAvenue uses the most powerful Verisign secure socket layer (SSL) for encrypting customer data during transmission. To put this into non-technical terms, it would take 340,000,000,000 years for today's fastest computers to crack Verisign SSL.

Q : I want to send de Niche print directly to friends and family. Can my delivery address be different from my billing address?
A : Yes, absolutely! At the time of placing your order, please enter the delivery and billing addresses accordingly.

Q : What is your Return / Replacement Policy?
A : You can view our Return & Replacement Policy here.

Q : What if my order arrives damaged or defective?
A : If you receive a damaged or defective product, please let us know within 48 hours of receiving your order and we will fix the problem as quickly as possible. For further details click here.

Q : What If I need to change my order?
A : Address Changes - Please contact us as at +91 9619699445 or email at support@deniche.in as soon as possible with your new shipping address. If the order has not shipped out, we can update the shipping address. If your order is in the final stages of production we may not be able to update the shipping address.
Order Changes - We can modify your order within the first 24 hours from the time it was placed. After this time, since the order will be in production, changes other than address or shipping method may require a processing fee.

Q : Can I cancel a customised WordArt order?
A : Once you have approved the digital proof of the customised WordArt, we will be unable to process any cancellation of the order.

Q : How do I clean 'De Niche' print?
A : For light cleaning of most prints, we recommend simply dusting with a dry cloth or a soft brush. For Canvas WallArt specifically, you can vacuum on low power with a correct attachment i.e. curtain nozzle when hung on the wall.

Q : Can I hang my de Niche print outdoors?
A : Our products are designed to be displayed indoors only and should not be exposed to water or direct sunlight.

Q : Can I hang de Niche canvas in a bathroom?
A : Yes, just make sure the canvas is not in contact with water.